Technical Writing
User Documentation
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What is the sequence to present content? (Information Architecture)
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What state would be user be when he/she accesses the content?
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How can I present the information to quick consumption?
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Does feature/user task need flow diagrams and screenshots?
Instructional Design
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How many user types use the product?
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How much of other user tasks should one know?
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How many users will be training be rolled out to?
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Is the user going to access training on mobile devices?
Video Documentation
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Is the task simple enough or needs video demo?
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Should the video be embedded with user content?
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Do we develop an e-learning course using videos?
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How to capture videos minimizing changes when UI is changed?
Process Documentation
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What are the process descriptions flowcharts,
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What are the Step-by-Step Instructions for the processes
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What are the Roles and Responsibilities?
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What are the compliance and regulatory requirements?
UX Content
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How do users interact with product?
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Do the menus and messages provide right help?
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How did user land in this screen and where would he/she go next?
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Should I explain just next step or the entire flow in this screen?
Knowledge Management
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What organizational knowledge MUST to be captured?
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How it should be structured & organized?
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Where should knowledge be stored for easy access and retrieval?
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How to enable quality knowledge creation with ease?
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